Maintenance

4 posts

• Scheduled Maintenance April 14th, 2013

  Tue, Apr 9, 2013 guides

  On Sunday April 14th, beginning at 3pm US/Central and lasting approximately 30 minutes, we will be performing database upgrades on the primary production databases. We have scheduled 30 minutes, but in testing the upgrades and the subsequent checkouts took very little time.

  All services will be stopped during the database upgrade including the www.knowledgefront.com and www.mailive.com sites as well as monitoring and alerting. We will post status updates on our blog (http://weblog.knowledgefront.com) as well as our Twitter account (https://twitter.com/KnowledgeFront).

• Maintenance Complete

  Sat, Feb 11, 2012 maintenance

  The maintenance and migration has been completed. All alerting was enabled right around 9:30 Eastern as expected. We will continue to monitor everything very closely, but if there are any questions or any odd behavior don't hesitate to let us know.

  Thank you!

  https://www.knowledgefront.com/support/

• Maintenance Notification

  Tue, Feb 7, 2012 maintenance

  On Saturday, February 11th, at 9am Eastern we will be pausing the round trip e-mail tests and alerting to perform maintenance. This maintenance will complete the final step of a migration that has been in progress the last few weeks.

  During testing the migration itself takes around 5 minutes. Allotting time for verification and a little wiggle room we anticipate the maintenance will take around 30 minutes.

  Once the maintenance is complete Knowledge Front and Mailive! will be on a new set of database servers as well as new web servers. With the increased performance we expect that all aspects of the system will be much more responsive and allow room for continued growth.

• Migrating Historical Data

  Fri, Jan 13, 2012 guides

  Our current database servers are about at their capacity, so we have started taking steps to migrate to new hardware.

  Over the next few weeks historical Mailive! data, that's everything over a week old, will be migrated to the new set database servers. As the data is moved it will also be averaged several different ways. This will dramatically increase the speed at which reports can be generated.

  The last 3 months have already been completed, and by current estimates it may take up to an additional week to complete the migration. Until all the data has been moved and averaged pulling reports for dates before October 2011 may be slow. It will depend on what date range is requested and where the migration process is at the time.