Over the years, our SMTP monitoring service has become the core offering at Knowledge Front. To better serve our customers and streamline our operations, we are consolidating our web presence into a single domain.

Starting February 1st, 2026, all www.mailive.com URLs will redirect to www.knowledgefront.com.

What this means for you:

• Seamless Transition: Your login credentials and the user interface remain exactly the same.

• Consistent Experience: Both sites already share the same back-end processes; this change simply aligns our branding and improves our technical efficiency.

We’re excited to announce that we’ve migrated our blog to the main KnowledgeFront website!

What’s Changed

Our blog is now integrated directly into the KnowledgeFront platform, making it easier for you to stay informed about:

• Product Updates: New features and enhancements to our monitoring services
• Service Announcements: Important notices about maintenance, upgrades, and new capabilities
• Best Practices: Tips and insights on effective monitoring and alerting strategies
• Infrastructure News: Behind-the-scenes updates on how we keep the platform running smoothly

Easier Navigation

We’ve enhanced the blog with several improvements:

📢 Introducing the Knowledge Front Status Page

At Knowledge Front, trust and reliability are at the core of what we do. While our goal is 100% uptime, providing you with clear, instant visibility into the health of our services is just as important as keeping them running.

That’s why we’re excited to announce the launch of our new public status page:

➡️ https://status.knowledgefront.com

When an issue arises, the last thing you want to do is wonder: Is it my configuration, or is the platform experiencing a hiccup? This new page is designed to solve that problem, instantly shedding light on the overall resiliency of the system and answering the critical “us or them” question.

Recent Updates

Message Queue Tuning

We’ve made adjustments to our distributed message queue parameters to improve resilience in challenging network conditions. These tuning efforts help prevent service interruptions when network issues occur, ensuring that monitoring and alerting continue to function reliably.

Connection Management

We’ve improved how connections are managed between components to better balance resource utilization and responsiveness. This helps maintain system stability under various load conditions.

Looking Ahead

These optimizations are part of our ongoing commitment to improving the reliability and performance of the Knowledge Front platform. We continue to monitor system metrics closely and make adjustments as needed to ensure the best possible experience for our users.

We released a couple new improvements to the Knowledge Front interface and wanted to share some details with you.

Monitor Groups

Some of our clients keep a watchful eye on dozens of critical websites and email servers. We’ve added a new feature to the monitoring dashboard that lets you create Monitor Groups to help you sort through all of this real-time monitoring data.

Monitor Groups are just simple, logical groupings of Monitors that you’d like to group together for quick viewing and filtering on your dashboard.

Recently we updated our HTTP Monitor to support NTLM Authentication.

With this update it is now possible to monitor many types of Windows services such as Microsoft’s SharePoint. If there are any questions or requests for further enhancements let us know

On April 7th a severe security bug was disclosed in the OpenSSL library (CVE-2014-0160). After performing a comprehensive review of public facing services it has been determined that Knowledge Front does not use any version of OpenSSL with the Heartbleed vulnerability. We are also taking steps to refresh authentication tokens and passwords with our own service providers after confirming the vulnerability has been fixed on their services.

If there is anything we can do to help or any questions feel free to contact us:

If you are still using mail.global.frontbridge.com as your MX record in conjunction with any of the Microsoft hosted e-mail services such as FOPE (Forefront Online Protection for Exchange) it may be time to update to mail.messaging.microsoft.com

Recently we learned that one of the IP addresses backing the mail.global.frontbridge.com DNS record has stopped responding to network requests. Upon further investigation turns out this legacy DNS record is being deprecated and Microsoft asks everyone to use the newer mail.messaging.microsoft.com record.

Knowledge Front’s network monitoring service provides e-mail, SMS, and voice call alerting for your monitors… and it also hooks nicely into an alerting service like PagerDuty so that you can send alerts to your on-call technical staff.

(note: this guide assumes you’re already using both Knowledge Front and PagerDuty services.)

To start you’ll want to open up your web browser and load up a tab for your PagerDuty website and another for the Knowledge Front website… we’ll be flipping between the two a few times to get this integration rocking and tested.

A, CNAME, and PTR

The first generation of our DNS monitor did simple A record queries. Good enough to get the basic records necessary for life on the Internet, and quickly we had many requests to expand the types of records available. Based on these requests we have added CNAME and PTR records to the DNS monitoring roster.

Inspecting results

We have also added a new option for DNS monitoring.

In the next few days the web sites for Mailive! and Knowledge Front will receive major updates. We’re putting these updates in place to improve the usability of our monitoring services.

What’s better?

• Enhanced mobile and tablet support! We’re introducing a new responsive design for improved consistency across phones, tablets, and traditional browsers.
• Smaller and faster load times! Our philosophy is to make monitoring and alerting simple and reliable for you, so there’s not much extra eye candy to get in the way of the user experience.

What’s changed?

• Configuration and Settings menus have moved to the top.
• The redundant alert configuration page has been removed. For now. Since it was only a slightly different layout of the same information available under the Monitor Configuration it has been set aside for the moment. Future plans include bulk editing of alert settings at which time it will resurface.

As with any substantial change there may be a few issues that, even after months of testing, only come out in the real world. Let us know of any problems and we will fix them as fast as possible.

On Sunday April 14th, beginning at 3pm US/Central and lasting approximately 30 minutes, we will be performing database upgrades on the primary production databases. We have scheduled 30 minutes, but in testing the upgrades and the subsequent checkouts took very little time.

All services will be stopped during the database upgrade including the www.knowledgefront.com and www.mailive.com sites as well as monitoring and alerting. We will post status updates on our blog (http://weblog.knowledgefront.com) as well as our Twitter account (https://twitter.com/KnowledgeFront).