Guides

5 posts

• 10 Minute Guide to Sending Knowledge Front Alerts with PagerDuty

  Sun, Oct 27, 2013 guides

  Knowledge Front’s network monitoring service provides e-mail, SMS, and voice call alerting for your monitors… and it also hooks nicely into an alerting service like PagerDuty so that you can send alerts to your on-call technical staff.

  (note: this guide assumes you’re already using both Knowledge Front and PagerDuty services.)

  To start you’ll want to open up your web browser and load up a tab for your PagerDuty website and another for the Knowledge Front website… we’ll be flipping between the two a few times to get this integration rocking and tested.

• Scheduled Maintenance April 14th, 2013

  Tue, Apr 9, 2013 guides

  On Sunday April 14th, beginning at 3pm US/Central and lasting approximately 30 minutes, we will be performing database upgrades on the primary production databases. We have scheduled 30 minutes, but in testing the upgrades and the subsequent checkouts took very little time.

  All services will be stopped during the database upgrade including the www.knowledgefront.com and www.mailive.com sites as well as monitoring and alerting. We will post status updates on our blog (http://weblog.knowledgefront.com) as well as our Twitter account (https://twitter.com/KnowledgeFront).

• Microsoft Forefront and Mailive SMTP Monitoring

  Mon, Feb 25, 2013 guides

  Last night (Feb 25th, 2013) around 5pm Central time Microsoft’s Forefront service FPE changed its security policies and began blocking most Mailive! test messages.

  In the Forefront control panel it will be necessary to whitelist the sender mailive@knowledgefront.com or the IP Range where the test messages originate: 71.5.105.193 - 71.5.105.198 (netblock 71.5.105.192/29 or 71.5.105.192/255.255.255.248).

  If there are any questions or problems feel free to contact us and we will help out any way we can.

• Monitoring Websites use Knowledge Front HTTP Monitor

  Tue, Feb 5, 2013 guides

  Using Knowledge Front’s HTTP monitoring service is a simple, reliable and trusted way to externally monitor your websites. Our clients use the HTTP monitor to keep a close watch on their businesses’ websites hosted in a variety of environments:

  • on-premise data centers
  • 3rd party colocation sites
  • PaaS providers such as Heroku and Google App Engine
  • IaaS providers such as Amazon EC2, Rackspace, and Linode

  Externally monitoring your websites provides insight into the responsiveness of your site from your customer’s perspective. The service provides the confidence in knowing that your support staff will immediately be notified of any service disruptions.

• Migrating Historical Data

  Fri, Jan 13, 2012 guides

  Our current database servers are about at their capacity, so we have started taking steps to migrate to new hardware.

  Over the next few weeks historical Mailive! data, that's everything over a week old, will be migrated to the new set database servers. As the data is moved it will also be averaged several different ways. This will dramatically increase the speed at which reports can be generated.

  The last 3 months have already been completed, and by current estimates it may take up to an additional week to complete the migration. Until all the data has been moved and averaged pulling reports for dates before October 2011 may be slow. It will depend on what date range is requested and where the migration process is at the time.