Status Page Oct 12, 2025

📢 Introducing the Knowledge Front Status Page

At Knowledge Front, trust and reliability are at the core of what we do. While our goal is 100% uptime, providing you with clear, instant visibility into the health of our services is just as important as keeping them running.

That’s why we’re excited to announce the launch of our new public status page:

➡️ https://status.knowledgefront.com

When an issue arises, the last thing you want to do is wonder: Is it my configuration, or is the platform experiencing a hiccup? This new page is designed to solve that problem, instantly shedding light on the overall resiliency of the system and answering the critical “us or them” question.

What You Can Monitor

The new status page provides a real-time health check on the core components of the Knowledge Front platform, including:

• API Status
• DNS Infrastructure
• Inbound and Outbound SMTP Infrastructure
• Web Portal Status

Fast Updates & Transparency: The operational status is automatically refreshed every five minutes using dedicated internal monitoring. While the system is currently tuned to be highly sensitive (sometimes showing “Degraded” status for transient network issues), we believe it’s better to provide too much warning than not enough. We are continually refining this process to dial in the perfect balance.

Clear Communication During Incidents

When a disruption occurs, transparency is our highest priority.

Our team will post updates to keep you informed of progress and, most importantly, provide a clear time of resolution. This process allows us to maintain accountability and ensure we address any lingering effects immediately after the service is restored.

Always Accessible, Even During Major Outages

You can find the status page easily within the Web Interface under the Support Menu.

Crucially, the dedicated URL—https://status.knowledgefront.com—is hosted on completely separate infrastructure and network from our main web and services. This means that even in the unlikely event that our main website experiences a significant problem, the status page should remain available to keep you informed.

Go check out the page, click around, and let us know what you think. Your feedback helps us continue to improve the platform and our communication with you.