If not, use round-trip monitoring to be proactive and test your mail flow.

Your organization depends on e-mail communication. Any disruption in the delivery of e-mail can be costly.

The simple and reliable method to monitor Exchange mail flow is round-trip monitoring. More precisely— round-trip monitoring from a trusted, external source.

Can Internet e-mail be sent and received?

Round-trip monitoring provides you with the answer to that question.

How does round-trip monitoring work?

Round-trip monitoring is end-to-end monitoring from a trusted, external source. An e-mail is sent to a mailbox in your domain. Your Exchange server receives that message and responds.

Responses received back are logged and recorded for performance tracking.

Responses that are not received back trigger alerts and notifications to your IT team.

These round-trip tests happen every 10 minutes, 24/7.

This automated testing is the effective watch out for problems with your Exchange server.

Critical Insights

Round-trip monitoring tests many critical underlying services:

• Your domain’s DNS MX records
• Your Exchange servers
• Your SMTP gateways or e-mail filtering services (for example: Proofpoint or Mimecast)

Bottom-line: round-trip monitoring is an early warning system for larger issues.

Comprehensive Exchange Support

• Microsoft Exchange Online
• Microsoft Exchange Server 2013
• Microsoft Exchange Server 2010
• Microsoft Exchange Server 2007
• Microsoft Exchange Server 2003
• Microsoft Exchange Server 2000
• Microsoft Exchange Server 5.5

Fast Setup

You can get started in 10 minutes. The initial setup process is simple:

• Configure the service you would like monitored
• Configure the alert you would like to receive

No Software Installs

External monitoring is a hosted service. For you that means:

• No complicated software to install
• No expensive infrastructure to buy

Monitoring IT services from external locations requires extensive infrastructure and software engineering. You don’t have to invest your limited time and capital budget into building your own solution. We’ve done the work for you.

Smart and Flexible Alerting

Get notified when the monitoring service detects any disruptions in e-mail delivery. We support sending:

• E-mails
• SMS messages
• Automated voice calls

Configure as many alert destinations as you need. This lets you notify many people at the same time.

You can receive both down messages and up messages. Down messages let you know when a disruption has been detected. Up messages let you know when service has been restored.

You can also customize the alert message content. Write your own custom message subject and body. Add in relevant information to help your IT team respond quickly.

Performance Graphs and Dashboard

Get immediate insights into the responsiveness of your e-mail delivery.

View real time and historical data using a web-based dashboard. The dashboard supports both desktop and mobile browsers. We’ve also built it to work great for network operation centers.

The dashboard displays a time series graph of response times for each monitored service.

Clear indicators highlight any services that are not responding.

What comes with Exchange mail flow monitoring?

• Reliable monitoring from US locations
• Configurable monitoring frequency (up to every 3 minutes)
• Many alerts per monitor— you choose how you'd like to be notified
• HTTP API— supporting integrations with on-premise monitoring frameworks
• Unlimited alerts delivered via e-mail
• 250 alerts delivered via SMS or voice call, per monitor
• Unlimited account users
• Real-time dashboard with desktop and mobile device support
• Weekly and monthly PDF reports delivered via e-mail
• Unlimited, real support

Built for Business

We've built this monitoring service to be your IT team's trusted partner. Contact us by e-mail or phone for support— we're happy to help.

Get 30-days of Free Monitoring

Try us out. We offer 30-days of free monitoring to get you started.

There are no restrictions. You'll be able perform extensive round-trip testing.

There are no commitments. Just let your free trial expire if you’re not interested.

It takes less than 10 minutes to get started:

1. Sign up for an account.
2. Configure an auto-responding mailbox on your Exchange server.
3. Configure your round-trip monitor using the Knowledge Front web dashboard.
4. Configure alerts so you know when mail flow problems happen.

Ten minutes of upfront work for peace of mind.

Miss this critical step and be unaware when Internet e-mail delivery problems happen.

How much would 1 hour of disruptions in e-mail delivery cost your organization?

Don't wait to be proactive! Take steps now to watch for those disruptions.