Exchange 2007

Create the Test Mailbox

First a mailbox must be created to receive the incoming messages from Knowledge Front

Open your Exchange Management Console (EMC) and under Recipient Configuration select Mailbox
Right click and select New Mailbox
Select User Mailbox
Select New User
Create a user.
Assign alias and select mailbox database on Exchange 2007 server

Create the forwarding contact in the Exchange Organization. Assign the contact an SMTP address of mailive01@knowledgefront.com

Note: It is important to return the message to [mailive01@knowledgefront.com]{.title-ref} and not [mailive@knowledgefront.com]{.title-ref}. This will prevent Exchange from dropping the message if it thinks there is a forwarding loop.

This contact will be used by the rule defined in the next step to forward mail back to Knowledge Front

Under Recipient Configuration select Mail Contact
Select New Contact
Give the contact a name and alias. Assign the External e-mail address to be type SMTP and make the address mailive@knowledgefront.com

In order to allow mail to be forwarded outside the Exchange server's domain the following steps must be completed.

In the Exchange Management Console, under Organization Configuration, select Hub Transport, and select Remote Domains
Create a New Remote Domain named Knowledge Front with a domain name of knowledgefront.com
Right click the newly created Knowledge Front Remote Domain and select Properties
Check the boxes "Allow Automatic Replies" and "Allow Automatic forward"

Configure and Outlook client to open the previously created Mailive Test Inbox. see Create the Test Mailbox from above
Go to Tools, then Rules and Alerts
Create a new Rule. Start with a blank rule, and select "Check messages when they arrive"
Select "from people or distribution list" and edit the value to be mailive@knowledgefront.com
Set the rule to forward it to the previously created contact, Mailive Return, and then delete the message. Be sure to check with your organizations policies for retention of deleted items.