Round Trip SMTP Monitoring

Business depends on Internet e-mail.

Interruptions cause immediate financial impact, so performance and stability monitoring is mission critical.

Knowledge Front's Round Trip SMTP Monitoring provides an uninterrupted series of tests to SMTP Email Servers via the Internet. When disruptions or threatening performance metrics are detected, alert messages are instantly relayed via SMS to customer-specified mobile phones.

Features

DNS, Internet and Mail check all in one
Using a full round trip e-mail monitor is like a triple check. Testing email response, DNS and Internet connectivity all in one. If email is not flowing there could be bigger problems at work. Let Knowledge Front's Round Trip SMTP Monitor help discover these problems for you.

Unlimited alerting
Each monitored server is not limited to a set number of alerts allowing for escalation or repeated alerts for unresponsive email configurations. Set any number of alerts to any number of destinations with time out settings from 5 minutes all the way up to 24 hours.
Alerts may be disabled for 1 hour and up to 7 days in the event of a planned outage or maintenance.

Configurable testing frequency
With Knowledge Front's monitoring you are not locked in to one or two testing frequencies. Get the testing you need when you need it. Round Trip SMTP Monitors can be configured to send SMTP tests as frequently as every 3 minutes.
Contact us if there is a need to test more frequently or if there is any particular customization you may be looking for.

Clear reporting
Comprehensive graphing and detailed descriptions of all transaction activity. All data available for download in CSV format.

Verbose transaction details
For each test both the outgoing SMTP session and returned response are stored for review and to aid in troubleshooting. The system will also perform analysis on the headers of the response to show where possible delays are occurring.

Reports delivered to you
At the beginning of each week and month Knowledge Front's system will generate a PDF report about your email server's performance and send it to you automatically. The generated reports can also be downloaded on demand through the interface at any time.

MX record look-ups
Instead of directly connecting to a specific IP address or fully qualified domain name the monitoring system has the ability to perform MX look-ups to determine to which server delivery will be attempted. This closely mimics the default behavior normal mail servers use to deliver email.

Detailed error reports
When the SMTP monitor receives an error response from the remote server being tested the error is recorded in as much detail as possible. Socket errors, Insufficient storage, MX Record lookup failures, SMTP Server Disconnected errors - the Round Trip SMTP Monitor does its best to to help you diagnose any problem occurring with your email system.

Data is retained for the life of the account
Since Knowledge Front began external monitoring in 2003 all data for active clients has been retained. Over the years we have upgraded several components in the system to allow for scalable storage and retrieval of data and are happy to continue this endeavor.

Unlimited Support
If there is ever a problem or question with the system feel free to contact us any time. We have years of experience in both monitoring and administrating email servers and are more than happy to help diagnose problems or help find answers to any questions you may have.

Customization
If there are any other features or customizations needed for your specific email monitoring feel free to contact us to discuss your needs. Our monitoring services are built to be extremely flexible and under constant development. We may be able to meet your request in very little time.